click here to go to Hohner harmonicas

 

click here to go to Alisyn oils

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click here to go to Clarineo and Nuvo Instrumental products page

click here to go to Clarke's Tin Whistle page

click here to go to Antoine Courtois brass page

click here to go to Dava picks

click here to go to Denis Wick mouthpieces page


click here for Eleuke electric Ukuleles

click here to go to faxx mouthpieces page

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click here to go to Forge products listing

 

click here for M. Gerarda

click here to go to Hodge swabs products listing

click here to go to Hofner basses listing, see also Hofner guitars

click here to go to Hohner harmonicas home page

click here to go to Humes & Berg mutes page

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click here to go to SD systems microphones listing

click here to go to Shaker harmonica microphones

click here to go to Slide-o-mix products listing

click here to go to St Blues guitars page

click here to go to Strunal violins, violas & cello

click here to go to Super-Sensitive strings

click here to go to Superslick products listing

click here to go to Trevor James product listing

click here to go to Ton Kooiman thumbrests listing

click here to go to Vancore percussion

Click here for Waikiki Ukuleles

 

click here to go to Denis Wick mutes page

click here togo to Wisemann Taurus instruments page with links to other Wisemann products

 

 

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KJ Music : Kurt Jacob & Co

Wholesale Distributors of Quality Musical Instruments

Site Map > Services, Downloads, News, Info > Warranty

Product Warranty Information

NB: due to changes in the Australian Consumer Law, new warranties apply to all of our products sold after 01/01/2012.

PLEASE DOWNLOAD THE APPROPRIATE WARRANTY FORM BELOW. THEY ARE ARRANGED BY PRODUCT GROUPS AND BRAND.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

*NB: Hohner harmonicas have a limited warranty. Please use a suitable Harmonica testing device before sale of any Hohner Harmonica.

Harmonica reeds are very fragile and may be damaged once the instrument leaves the shop, even by experienced players.

*NO WARRANTY EXISTS FOR WOODWIND REEDS AFTER PURCHASE BY YOUR CUSTOMERS. REEDS ARE EXAMINED AND TESTED AT THE FACTORY - VISUAL INSPECTION BY YOUR STAFF AND THE CUSTOMER PRIOR TO SALE IS STRONGLY RECOMMENDED. REEDS ARE MADE FROM CANE WHICH CANNOT BE GUARANTEED TO BE FREE OF NATURALLY OCCURING DEFECTS OR PROBLEMS CAUSED BY WEATHER DURING THE GROWING AND CURING PROCESSES.

To return goods for warranty assessment you will need an RA (Return Authority) number. Please contact us by phone or email to get one BEFORE sending the goods. Goods must be accompanied the RA form including a description of the problem.

CLICK HERE TO GO TO INTERACTIVE RA FORM. Fill this in on your computer and then submit by email before printing a copy to accompany the returned goods.

If in doubt, please discuss the problem with our staff. Some items have finishes or consumable parts that are not covered by warrranty. We can inform you of such instances.

DOWNLOAD PRODUCT WARRANTY SHEETS HERE:

TREVOR JAMES 3-YEAR WARRANTY (ALL TJ FLUTES, WOODWINDS)
NB: EXCLUDES INSTRUMENT CASES (see 90-day warranty).

1-YEAR WARRANTY (MOST PRODUCTS AND BRANDS, M.I., WOODWIND & BRASS OTHER THAN TREVOR JAMES WOODWIND)
NB: EXCLUDES ACCESSORIES, MOUTHPIECES, HARMONICAS, KAZOOS, ETC

12-MONTH WARRANTY (ACCESSORIES EXCLUDING CLEANING PRODUCTS, REEDS, STRINGS & OTHER CONSUMABLES)

90-DAY WARRANTY (HARMONICAS, KAZOOS, TIN WHISTLES, INSTRUMENT CASES)

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